Hello Heart Privacy Policy

This privacy statement explains the privacy practices of Hello Heart Inc., a company with offices at 333 Bradford St, Redwood City, CA, USA (“Hello Doctor” or “Hello Heart”, “us”, “our”, “we”) for users of the mobile application (the “Application”) and information therein (all of the foregoing collectively the “Service”). As used herein, “you” or “your” refers to the individual accessing or using the Service.

Hello Heart’s Commitment to Privacy

Hello Heart respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains Hello Heart’s policy regarding the collection, use, disclosure and protection of Personal Information. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you. Hello Heart stores medical tests results, physician summaries, prescriptions and any other medical information (“Personal Medical Documents”) which you decide to upload on to the Application. Hello Heart is not a health care provider and the Service does not provide health care services of any type.

What is Personal Information?

Personal Information is any information relating to a natural person who is, or can be, identified either directly or indirectly and includes information such as a user’s name, address, telephone number, e-mail address, credit card number, social security number, passport number, personal identification number, or information directly linked to that person. Personal Information also includes the Personal Medical Documents which you choose to add to your medical portfolio on the Application. You are not legally required to provide Personal Information, but if you refuse to provide such information we may not be able to register you to use the Service. By using the Service you agree to the use (including transfer) of Personal Information (including Personal Medical Documents) as described in this Privacy Policy.

Collection of Personal Information

When you create an account you will be asked to provide your email address and choose a password. In addition, we may collect certain Personal Information that you provide us, such as your name, family name, phone number and email address. You can upload your Personal Medical Documents by scanning, faxing, photographing and copying or importing such documents from other sources to the application. We may automatically collect certain Personal Information when you use the Application, such as IP address, information about your browser, device or operating system or similar information. If you upload or use Personal Information which relates to someone other than you, you represent to us that you have that person’s legally binding consent to the use of the information as described herein or that you are legally authorized to consent on their behalf. You may provide Hello Heart with Personal Information or Personal Medical Documents only if you are resident in the United States and otherwise eligible to use the Services under the Terms and Conditions.

Use of Cookies

Hello Heart may use cookies, web beacons or other similar technologies in order to improve the Service. A cookie is a small piece of text that is sent to your browser. The browser provides this piece of text to your device when you return to the Application. Hello Heart uses cookies to help personalize your Hello Heart experience. A “persistent” cookie may be used to help save your settings and customizations. Also, if you log in to the Application, such a cookie will be used to recognize you as a valid user so you will not need to log in each time you use the application.

Use of Personal Information by Hello Heart

We may use the Personal Information you provide us with in connection with operating the Service (for example, to send you notifications and reminders regarding scheduled appointments with physicians, etc.); to maintain reasonable security; to help diagnose problems with our servers; to enable us to develop and improve the features, contents, and Service; to respond to your inquiries about our Service; and to enforce our rights and resolve disputes. The Personal Medical Documents that you upload on to the Application are used in order to build your personal medical portfolio, allowing you easy access to your Personal Medical Documents and enabling you to send specific Personal Medical Documents by email or fax to your healthcare provider. By registering with Hello Heart you consent to receiving email communications to tell you about Hello Heart’s services. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information (see Choice below).

Sharing of Personal Information

Hello Heart does not sell, rent, share, or disclose Personal Information and/or Personal Medical Documents to third parties, except to its vendors, partners, contractors or agents to the extent necessary to provide Hello Heart’s services. If you receive access to Hello Heart through your health plan, we may share limited information about you (for example, the fact that you registered for Hello Heart or information related to your use of Hello Heart) to the plan sponsor or plan’s third party administrator (for example to wellness program vendors) for payment purposes, operational purposes, or as permitted or required by law. You may choose to send a physician or other third party the Personal Medical Documents using the email or Fax options in the application. The system is not designed to enable access by physicians and/or third parties to your Personal Medical Information.

Aggregate Information

Personal Information does not include “aggregate” information. Aggregate information is data we collect about a group or category of services or users, from which individual customer identities have been removed. In other words, information about how you use a service, or the results of such use, may be collected and combined with similar information others, but no Personal Information will be included in the resulting data. Hello Heart can extract statistical data from your content in order to provide it to other users or partners without connecting it to any personal data such as name or e-mail address. Aggregate data helps us understand trends and user needs so that we can better consider new products and services, and tailor existing products and services to customer desires. You understand that we may commercialize aggregate information by any and all means, and that you will receive no payment or other consideration in respect of such use. We will not use or disclose to third parties user data gathered from the HealthKit API or from health-related human subject research for advertising or other use-based data mining purposes other than improving health, or for the purpose of health research.

Third party tools

Hello Heart uses third party tracking tools like Google Analytics, MailChimp and HelloFax. If you wish to opt-out from our third party services, please follow their links: MailChimp Google Analytics, HelloFax. If you choose to send out a fax, you agree to the HelloFax terms of use accessible at HelloFax. Hello Heart uses Human API to connect your online clinic data. By using online clinic access, you are consenting to Human API’s privacy policy and terms of service.

Hello Heart may share the contact information provided by its members with third party communications platforms (mail, phone, email, and texting). No personal information is shared by the third parties for any reason. This information may include, but is not limited to phone numbers, associated names, mail address, and email addresses. No personal medical information will be shared with these third parties.

Other Disclosures and Transfer of your Information

In addition, we may disclose Personal Information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with laws or legal process, respond to any claims, or to protect the rights, property, or personal safety of Hello Heart, our customers, or the public. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity, behavior or digital content of any user suspected to have engaged in illegal or infringing behavior. We may provide Personal Information to third party vendors or service providers who assist us or our affiliates in administering and managing our sites, products, services or business (such as third parties providing hosting services). These recipients of Personal Information enter agreements with Hello Heart governing the privacy and security of Personal Information. These recipients of Personal Information are not authorized to use the information we share with them for any other purpose. By providing such information, you expressly consent to such transfer and use, including transfers outside of the jurisdiction in which the information was provided. Information about our customers, including Personal Information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or capital stock, merger, reorganization, dissolution or similar event. By providing such information, you expressly consent to such transfer and use, including transfers outside of the jurisdiction in which the information was provided.

Protection of Personal Information

Hello Heart has put into place security measures in an effort to protect Personal Information from loss, misuse or alteration while it is under our control. Personal Information we collect is stored in a cloud electronically and may be combined with other membership information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include Secured servers, SSL and encryption. Although we take measures we believe are appropriate to safeguard against unauthorized disclosures of Personal Information, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any Personal Information you transmit to us, and you transmit such information at your own risk. To allow you to securely view your account and registration information you will be required to submit a username and password upon registration to the Application. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain Personal Information about you (such as your credit card information), or change information about your user profile. You may not want to use an email account operated by an employer because many employers have the legal right to access such email accounts.


If at any time you wish to stop receiving promotional information from Hello Heart, you may opt out by E-Mailing us at contact@helloheart.com.

Use of the Service by Children

You must be 18 years of age or older in order to establish an account on and use the Service.

Online Links to Other Sites

If any part of the Application links you to websites or enables the download of third party software, those websites, software or related services are not subject to this Privacy Policy. Any Personal Information you provide on the linked pages is provided directly to that third-party and is subject to that third party’s provider’s privacy policy. Except as described above, Hello Heart is not responsible for the content or privacy practices of websites to which we link. Links from our site to third parties or other websites are provided for your convenience. We encourage you to learn about the privacy practices of each web site before providing them with Personal Information.

Updating, Reviewing or Correcting Personal Information

You may update, review or correct your on-line account information at any time online by accessing your password-protected registration page on the Application.

Your California Privacy Rights

California law, known as the “Shine the Light” law, allows California residents to request and obtain from us a list of the Personal Information (if any) that we disclosed to third parties for direct marketing purposes. We will never disclose your Personal Information to third parties for direct marketing purposes without your consent, but if you like to make a request for information under this law, please send an email message to support@helloheart.com with "Request for California Privacy Information" in the subject line of your message.

Questions or Concerns

If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can contact us at contact@helloheart.com.

Changes to this Statement

Hello Heart reserves the right to change this privacy statement at any time, but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance as described above, and such changes will apply following the date of such change.

Updated: April 2018