Hello Heart FAQs

About Hello Heart

1. What is Hello Heart?
   Hello Heart is an AI-powered heart health platform that helps people track and manage cardiovascular risk. It pairs an FDA-cleared connected blood pressure monitor with an app that turns each reading into personalized, AI-powered guidance. It is not a diagnostic tool, and it is designed to work alongside your doctor rather than replace them. Hello Heart also offers Hello Meds, an additional offering to the core Hello Heart platform that helps members stay on track with their medications.
   
2. Is Hello Heart legitimate?
   Yes. Hello Heart is an AI-driven heart health platform founded in 2013 and backed by Khosla Ventures, Stripes, and IVP. Its blood pressure monitor is FDA-cleared as a Class II medical device, the platform is HIPAA compliant and HITRUST certified, and its outcomes are published in peer-reviewed journals, including JAMA Network Open, the Journal of the American Heart Association, and Value in Health. Hello Heart is offered through employers, labor unions, government organizations, and health plans, and is part of the CVS Health Point Solutions Management program, the American Heart Association Innovators' Network, and the American College of Cardiology Industry Advisory Forum.
   
3. Is Hello Heart FDA-approved?
   Hello Heart's connected blood pressure monitor is FDA-cleared as a Class II medical device. The app itself is not FDA-approved, and that distinction matters: apps of this kind are not classified as medical devices and do not go through FDA approval. Devices do.
   
4. What kind of company is Hello Heart?
   Hello Heart is a privately held company focused exclusively on AI-powered cardiovascular health management. It works with employers, labor unions, government organizations, health plans, which then offer the platform to eligible members, usually at no cost to the individual. 
5. Is Hello Heart an Israeli company?
   Hello Heart is a U.S. company with offices in Menlo Park, New York City, and Austin, and an office in Tel Aviv, Israel. It was co-founded by Maayan Cohen and Ziv Meltzer, and its research and engineering work spans both countries.
   
6. Who is the CEO of Hello Heart?
   Maayan Cohen, who co-founded the company in 2013 and was named to the inaugural CNBC Changemakers list in 2024.
   
7. Who owns Hello Heart? Is it publicly traded?
   Hello Heart is privately held and not publicly traded.
   
8. Who are Hello Heart's investors?
   Hello Heart's investors include Khosla Ventures, Stripes, IVP, BlueRun Ventures, Maven Ventures, and Resolute Ventures. The company’s most recent funding round was a $70 million Series D led by Stripes in 2022.
   
9. How does Hello Heart use AI?

   Hello Heart uses AI to help members better understand their heart health data and take the next right step. The platform can turn blood pressure readings, medication information, and health trends into personalized guidance, reminders, and education that are easier to act on between doctor visits. AI is used to support prevention, engagement, and medication adherence, but it does not diagnose conditions, prescribe medication, or replace a clinician. 

10. What safety guardrails does Hello Heart use around AI?
    Hello Heart's AI-powered features are designed with safety guardrails that act as protective layers around the AI experience, helping monitor both what members ask and what guidance they receive. These guardrails are informed by ACC and AHA clinical guidelines and developed with Hello Heart's own team of cardiologists and clinicians, so guidance stays grounded in established clinical standards rather than general information from the open web. They help reduce risks such as inaccurate support, sensitive data exposure, or guidance that goes beyond the platform's role, and keep the experience aligned with privacy, security, and HIPAA-related requirements.
    
11. What makes Hello Heart a vertical AI platform for cardiovascular care?
    Hello Heart is focused specifically on cardiovascular health rather than general wellness. Its AI is built around heart-health use cases such as blood pressure tracking, medication adherence, cholesterol and weight trends, cardiovascular risk reduction, and clinician-ready reporting. That vertical focus allows the platform to deliver more relevant guidance for members and more measurable outcomes for employers and health plans.

Cost & Access

1. How much does Hello Heart cost?
   Hello Heart costs nothing for members. It is offered as a benefit through employers, labor unions, government organizations, and health plansWhen an organization participates, eligible members get the FDA-cleared blood pressure monitor and full app access at no cost. Hello Heart is not sold directly to individuals.
   
2. Is Hello Heart covered by insurance?
   Hello Heart is typically offered through participating employers, labor unions, government organizations, health plans. Eligible members receive access to the platform and the FDA-cleared blood pressure monitor at no cost. Anyone interested in Hello Heart can, check their eligibility here.
3. How do I get the free blood pressure monitor?
   First, check to see if you are eligible for Hello Heart.Once your eligibility is confirmed, you can order the FDA-cleared blood pressure monitor and have it shipped to you. 
4. Can I buy Hello Heart if my employer doesn't offer it?

   Hello Heart is not currently sold directly to individuals. It is offered through participating employers, labor unions, government organizations, and health plans. If your organization does not offer Hello Heart, you may not be able to enroll directly. 

Does It Work?

1. Does Hello Heart work?
   Published research says yes. In a study of 28,189 participants published in JAMA Network Open, most people with elevated blood pressure lowered it and kept it lower over as long as three years. Among a subgroup of 108 participants with stage 2 hypertension who stayed engaged for three years, 84% reduced their systolic blood pressure, with an average drop of 21 mmHg. Greater engagement with Hello Heart was associated with lower blood pressure over time.
   
2. Can Hello Heart replace my doctor?
   No. Hello Heart is not a diagnostic tool and does not provide medical care. It helps you track your numbers, understand what they mean, and stay on the treatment your doctor prescribed. The app generates clinician-ready reports so your doctor can see your readings between visits and make better-informed decisions. Hello Heart works alongside your care team, never in place of it.
   
3. How accurate is the Hello Heart blood pressure monitor?
   The monitor is a cuff-based device cleared by the FDA as a Class II medical device, the same category as the monitors used in clinical settings. Readings sync automatically to the app, so there's no manual entry and no transcription error.
   
4. Why might my readings differ from my doctor's office?
   Blood pressure changes throughout the day and responds to stress, posture, caffeine, and recent activity. It's common for a reading at the doctor's office to run higher than one taken at home, a pattern clinicians call white coat hypertension. That's part of why home monitoring is useful: a series of readings taken over time in normal conditions gives your doctor a fuller picture than a single measurement in an exam room.
   
5. Does Hello Heart track cholesterol?
   Yes. Alongside blood pressure, Hello Heart can help members track cholesterol, weight, activity, and medications, so they can see a fuller picture of their cardiovascular risk in one place.
   
6. What are the benefits of using Hello Heart?

   Hello Heart helps members better understand and manage their cardiovascular health through connected blood pressure monitoring, AI-powered guidance, medication adherence support, and personalized heart health insights. 

   • For members, the benefits may include measurable blood pressure improvement, stronger prevention habits, and more informed conversations with their doctor. 
   • For employers and health plans, Hello Heart is designed to help reduce avoidable cardiovascular costs, support claims reduction, and demonstrate ROI through improved engagement and outcomes. 

How Does It Work? 

1. How does Hello Heart work?
   Hello Heart works in three steps. 
   
   1. Eligible users receive an FDA-cleared blood pressure monitor.
   2. Users take readings at home, and those readings sync automatically to the Hello Heart app. 
   3. The platform uses those readings, along with other heart health information, to provide personalized, AI-powered guidance, medication reminders, lifestyle nudges, and trends that members can share with their doctor. Over time, Hello Heart helps members build habits that support lower cardiovascular risk.
      
2. Can I use Hello Heart without the app?
   Hello Heart is designed to work through the app, which connects to the blood pressure monitor, stores readings, tracks trends, and provides personalized guidance. The monitor may be able to take a blood pressure reading on its own, but the full Hello Heart experience requires the app.
   
3. What is Nia?
   Nia is the AI heart health assistant built into the Hello Heart app. It helps members better understand heart health topics using evidence-based guidance. Nia is personalized to a member’s own readings and heart health history, but it does not diagnose conditions, prescribe medication, or replace a doctor.
   
4. How does Hello Heart use AI to personalize support?

   Hello Heart uses AI to help turn a member’s readings, medication information, and heart health trends into personalized guidance. This may include reminders, educational prompts, risk-related insights, and suggestions for when to discuss certain information with a doctor. The goal is to make heart health management easier to understand and act on between visits.

5. What is Hello Meds?

   Hello Meds is an additional offering to the core Hello Heart platform, built to help members take their medications correctly, consistently, and confidently. It includes three products: Nia, the AI heart health assistant, the connected Pill Box, and live medication reviews with licensed pharmacists. Hello Meds works within the same Hello Heart app members already use, so support with medications fits into their existing routine.
   

6. What is the Hello Heart Pill Box?
   The Hello Heart Pill Box is a connected pill box that lights up when it is time for a dose and syncs each dose to the app, so medication adherence is tracked without manual logging. It holds up to 14 compartments of up to 16 pills each, and the battery lasts about two weeks per charge.
   
7. What is the medication review service?
   The medication review service gives eligible members access to licensed pharmacists who can review medication data and identify opportunities to improve therapy. Pharmacists provide clear recommendations that members can discuss with their physician. Access is secure and consent-based.
   
8. How does the monitor connect to the app?
   Over Bluetooth. Take a reading and it appears in the app automatically, with nothing to type in.
   
   

Privacy & Data

1. Is Hello Heart HIPAA compliant?
   Yes. Hello Heart is HIPAA compliant, and the platform is HITRUST CSF certified, an independent certification covering the application, data storage, and infrastructure.
   
2. Does Hello Heart sell my data?
   Hello Heart does not sell members’ personal health information. Member data is used to provide the platform experience, support heart health management, operate the service securely, and improve the member experience. For full details, members should review Hello Heart’s privacy policy.
   
3. Who can see my blood pressure readings?
   Your blood pressure readings are visible within your Hello Heart account and may be included in reports you choose to share with your doctor. Hello Heart may use your data to provide the service and support platform operations in accordance with its privacy and security policies. Your employer does not receive your individual blood pressure readings.
4. What data does Hello Heart collect, and why?
   Hello Heart collects information needed to provide personalized heart health support, such as blood pressure readings, medication information, activity, weight, cholesterol, engagement data, and account details. This information helps the platform show trends, provide reminders, personalize guidance, and generate reports that members can discuss with their doctor.
   
5. How is my data used to train or improve Hello Heart's AI?

   Hello Heart may use data to improve its platform, personalization, and AI-powered features, subject to privacy, security, and compliance requirements. Personal health information should be handled according to Hello Heart’s privacy policy and applicable laws. AI-powered features are intended to support education, adherence, and heart health management, not to diagnose conditions, make treatment decisions, or replace medical care.