Through clinics or virtual offerings, health retailers allow people to receive ongoing care for chronic conditions in a more convenient, accessible setting. But transitioning into a primary care center can be challenging for retailers – partly due to a perception that they are best suited to episodic care. 

At Hello Heart, we believe retailers can partner with digital health tools to change this perception and have an even greater impact on addressing our nation’s most prevalent chronic conditions. 

There are three key ways that the right digital health tools can help retailers change the paradigm and seize the opportunity: increasing engagement, expanding capabilities, and supporting their value proposition.

We’ve covered these trends and our vision for the retail clinic of the future in our new white paper, “Retail Clinics and Digital Health: A New Paradigm for Primary Care.”

Download the White Paper

You can download a free copy here. And get in touch with us at to learn how you can transform the way you engage with patients year-round outside the clinic’s walls.

Hello Heart is not a substitute for professional medical advice, diagnosis, and treatment. You should always consult with your doctor about your individual care.

1. Gazit T, Gutman M, Beatty AL. Assessment of Hypertension Control Among Adults Participating in a Mobile Technology Blood Pressure Self-management Program. JAMA Netw Open. 2021;4(10):e2127008, Accessed October 19, 2022. (Some study authors are employed by Hello Heart. Because of the observational nature of the study, causal conclusions cannot be made. See additional important study limitations in the publication. This study showed that 108 participants with baseline blood pressure over 140/90 who had been enrolled in the program for 3 years and had application activity during weeks 148-163 were able to reduce their blood pressure by 21 mmHg using the Hello Heart program.) (2) Livongo Health, Inc. Form S-1 Registration Statement. https:/ Published June 28, 2019. Accessed October 19, 2022. (In a pilot study that lasted six weeks, individuals starting with a blood pressure of greater than 140/90 mmHg, on average, had a 10 mmHG reduction.) NOTE: This comparison is not based on a head-to-head study, and the difference in results may be due in part to different study protocols.
2. Validation Institute. 2021 Validation Report (Valid Through October 2022). Final.pdf. Published October 2021. Accessed October 19, 2022. (This analysis was commissioned by Hello Heart, which provided a summary report of self-fundedemployer client medical claims data for 203 Hello Heart users and 200 non-users from 2017-2020. Findings have not been subjected to peer review.)